Returns & Exchanges
At Creality Falcon, we stand behind the precision and quality of our laser engraving equipment. If you are not completely satisfied with your purchase, you may initiate a return or exchange within 30 days of delivery for most products.
Initiate Your Request
Contact our dedicated support team with your order number and a detailed explanation of the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, including all laser modules, tools, and accessories that were included in the initial shipment to ensure a full refund.
Ship to Service Center
Affix the provided shipping label or use a trackable shipping service to send your package to our designated Creality Falcon inspection facility.
Inspection and Refund
Once our technicians verify the unit's condition and functionality, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing